Korean Air
2023-2024
Enterprise Portal for Airline Company
To create a space where all employees can connect, work, and share core values seamlessly from anywhere.
Problem
While there are spaces for employees to manage their individual tasks, career growth, and personal development, there is a lack of a dedicated platform for fostering interaction and collaboration within the organization.
Discover
Understanding the users
User Interview
Conducted interviews with 20 participants, observing their work environments and system usage, while gathering feedback and identifying issues through Q&A sessions
User Interview Insights from each Job Function
Pain points & Needs
Define
Research Questions and Implementation Goals: What do employees aspire to have?
Develop
An empathetic and fun communication hub designed to enhance employee experience
Customized Home Screen
An active, personalized workspace designed to enhance employees’ experience from onboarding to offboarding, as well as their daily work-life journey. Portal provides a customized home screen tailored to each user's job role. Personalized workflow can be customized through setting.
News Section
News Section is a page where all employees can share goals, move in the same direction, and engage in conversations by receiving the same company updates as executive team.
Fulfills various communication needs, unifies fragmented channels, and aligns with individual interests to create an enjoyable workplace for employees.
Clicking the arrow button on the home screen navigates to the News section, and vice versa.
Unified Search
Displays all information, including posts, shortcuts, approvals, and FAQs, in search results.
Expandable Navigation Bar
Hover to reveal a dropdown navigation bar
Personalized Settings
Offers customizable options from home screen, bulletin boards, and quick links
Mobile UI
Deliver
User Validation & Feedback
Conducted on-site demonstrations and evaluations based on the prototyping results, gathering feedback.
Participants: 106 individuals
Method: Survey on satisfaction with the current system, Demonstrations and evaluations of the prototype, Feedback collection
Satisfaction Survey for the Newly Designed Portal (Rated on a 1 to 7 scale)
Assessed by Usefulness, Convenience, Aesthetic Appeal, Learnability, and Overall Satisfaction
